Cross tournament awards added wrong!!

[Whodonitnow]

Date: May 22, 05:16 PM
To: Me
From: Kingdoms Of Camelot
Delete
Subject: Cross Tournament of Might Prize has been awarded
Dear Lord/Lady,

Thank you for participating in the Cross Tournament of Might! We have applied your prize upgrades to the Throne Room Item(s) you selected in the Cross Tournament Prize Form. If you did not complete the form, your prize upgrades were applied to Throne Room items in your inventory that were eligible without going over the allotted amount won.

********(((If your upgrades seem incorrect for any reason, please contact our customer support team through the in-game help link. Please be as detailed as possible in your email so the team can resolve your issue quickly.))) *********

We have also awarded a Mystery Wondrous Item to your Item Inventory. Thank you for your patience waiting for your prize.

Thanks for playing Kingdoms of Camelot!

The Kingdoms of Camelot Team

Note: You may be receiving this message on a domain that did not qualify.

__________________________________________________ __________________________________________________ _______________________________________________

Resolve my issues quickly?? I’ve sent 4 support request about it and you haven’t even acknowledged that I’ve sent a message at all let alone resolve my issue. Please at least contact me to let me know your aware of the problem!! Below is a copy of my last 2 messages about it.

This is my 4th email about the same problem. You have yet to even acknowledge that I have sent an email.
You have upgraded the WRONG items in my throne room from the last cross world tournament.
Please fix my throne room!!

Items to be upgraded as put in your survey.

Item # 16 wondrous table of resistance +2 upgrade
Item # 19 wondrous window of resistance +1 upgrade
Item # 28 wondrous chair of magnitude +2 upgrade.
After proper upgrade Item # 16 and item # 28 should be at +8 and item # 19 should be at +7

The upgrades you applied were to item # 18 and # 19 and I believe item # 23. Item # 18 received a +2 upgrade when it should not have received one at all. Item #19 received a +2 upgrade when it should have received a +1 upgrade and item # 23 received a +1 upgrade when it should not have been upgraded at all.

Come on people, how hard can this be? Seriously ….
Majorly disappointed here in your customer service…
May I suggest that you create an item that will apply a +1 upgrade that can be put in our inventory that would allow your users to apply their own upgrades?

Travisdenerd on domain 194
And yes I linked my account to my Kabam.com account…

[adeofcamelot]

Similar happened to me. I had 4 successfully awarded and still one outstanding. I have written to kabam to no avail. not even a response from them.. wtf is going on

[daddychaddy1974]

At least you 2 got something I received nothing and to make matters worse the item in which I wanted to upgrade disappeared and I feel ya with the no response to the messages. It's a big concern to me when I spend my hard earned cash for this game and get treated like a second class citizen. I still have yet to hear from anyone except the robot messages. I will not spend another dime they can find another cash cow this one is going to greener pastures.

[_shaddow]

Date: May 22, 05:16 PM
To: Me
From: Kingdoms Of Camelot
Delete
Subject: Cross Tournament of Might Prize has been awarded
Dear Lord/Lady,

Thank you for participating in the Cross Tournament of Might! We have applied your prize upgrades to the Throne Room Item(s) you selected in the Cross Tournament Prize Form. If you did not complete the form, your prize upgrades were applied to Throne Room items in your inventory that were eligible without going over the allotted amount won.

********(((If your upgrades seem incorrect for any reason, please contact our customer support team through the in-game help link. Please be as detailed as possible in your email so the team can resolve your issue quickly.))) *********

We have also awarded a Mystery Wondrous Item to your Item Inventory. Thank you for your patience waiting for your prize.

Thanks for playing Kingdoms of Camelot!

The Kingdoms of Camelot Team

Note: You may be receiving this message on a domain that did not qualify.

__________________________________________________ __________________________________________________ _______________________________________________

Resolve my issues quickly?? I’ve sent 4 support request about it and you haven’t even acknowledged that I’ve sent a message at all let alone resolve my issue. Please at least contact me to let me know your aware of the problem!! Below is a copy of my last 2 messages about it.

This is my 4th email about the same problem. You have yet to even acknowledge that I have sent an email.
You have upgraded the WRONG items in my throne room from the last cross world tournament.
Please fix my throne room!!

Items to be upgraded as put in your survey.

Item # 16 wondrous table of resistance +2 upgrade
Item # 19 wondrous window of resistance +1 upgrade
Item # 28 wondrous chair of magnitude +2 upgrade.
After proper upgrade Item # 16 and item # 28 should be at +8 and item # 19 should be at +7

The upgrades you applied were to item # 18 and # 19 and I believe item # 23. Item # 18 received a +2 upgrade when it should not have received one at all. Item #19 received a +2 upgrade when it should have received a +1 upgrade and item # 23 received a +1 upgrade when it should not have been upgraded at all.

Come on people, how hard can this be? Seriously ….
Majorly disappointed here in your customer service…
May I suggest that you create an item that will apply a +1 upgrade that can be put in our inventory that would allow your users to apply their own upgrades?

Travisdenerd on domain 194
And yes I linked my account to my Kabam.com account…

yep i agree giving us a item to upgrade our own stuff is a hell of a lot smarter