Last weekend, we opened up to your questions, we selected the best ones, and here are your answers!
A big "thank you" goes out to our Producer, Bryan, who took time out of his busy day to field these questions!
Q: When game-wide issues occur, what is Kabam’s plan to keep us informed?
A: We've been lucky enough to not have had a game wide issue/outage in a while, but any large issue impacting the entire game (ie. outages) will typically be addressed during the event in the forums. That will be our primary way of disseminating information, with our Facebook Page and Twitter as secondary options.
Q: What is Kabam doing to help players unwilling or unable to purchase platinum a way to get sought after items such as the Cerulean Core?
A: There are opportunities for dedicated players to win platinum via our tournaments and events -- these opportunities will increase as we build out the infrastructure to allow more frequent and in depth tournaments and competitions.
We will likely also have more "Mystery Boxes" with a chance to win Cerulean Cores in the future, which will give players more chances to win, though the timing for those is still speculative.
Q: Now that Edgeworld has a large number of Sectors, what can be done to make navigating the Sector selecting system to find my characters easier?
A: This isn't something we've looked at yet, as there are a number of areas in the user interface we'd like to improve, and we're hard at work trying to improve aspects of the experience that we think will have a larger impact across a larger number of players.
Q: What is the Edgeworld team doing to help players who want to enjoy Kabam.com but are on unavailable platforms such as Google+ or Yahoo Games.
A: Unfortunately, there are technical challenges that make the moving of accounts from those platforms to Kabam.com an extremely manual and time consuming process. As we are a very small team, we can only help a limited number of players at once. If you would like to migrate to Kabam.com, please file a ticket, but we might not be able to get to it for a while. We are currently exploring our options on how to make this a quicker, and smoother process.
Q: When can we expect some new, high level PvE content?
A: I would say it's a matter of weeks rather than months.
Q: What is being done to address the advantage that attackers seem to have over defenders at this time?
A: We have recently increased the number of turrets available to players to address this issue, and will continue to try to balance the game without breaking it.
Q: Are there plans to have more loot drops from Faction Attacks?
A: There will soon be a new, more fun way to get item drops.
Q: When will the Uphill Combat Limiter be removed?
A: We believe this feature is important for two reasons:
1) To prevent a very negative experience for new players who don't know what they're doing
2) To prevent unbalanced XP gains/hacks
Q: What is being done to remove cheaters and make sure that honest players aren’t at the same time affected?
A:We are constantly tuning our cheating detection algorithms and auto-ban features. While cheaters comprise an extremely small percentage of our player base (less than one percent of one percent), cheating is the number one priority for our player experience team.
Recent improvements in these algorithms, we've made significant strides in reducing cheating in the game, and we will continue to work hard to ensure a fair game.