Letter From The GM

[Noob_57KPVWJ]

"we have some cool plans in the works to really reveal more powers of the Dons – Don War’s or Don Assassins anyone?"

Awesome..giving the most powerful and richest players even more advantages over smaller players sounds like great gameplay!!

Do you guys at Kabam actually play games or are you just a bunch MBA's that thought you could make some money in the gaming industry?

[cnimativ]

can u just fix the broken gameplay and all the ninja nerfs?

and why are people thanking kabam for what they are responsible to do?

[jackcity]

I just want to put my 2 cents in this whole mess. When I first joined I spent $100 on diamonds and wanted to buy more but i was very cautious with all the cheating ang duping going on and also the very poor gameplay on how respect is earned. Someone one was saying how Kabam covers up the cheating by allowing them to win tournaments. I truly believe this to be true. I have yet to but anymore diamonds and don't plan to until this mess is cleaned up. I will not spend my money to compete with cheaters.

[jackcity]

I think I will also be on that bandwagon on 5/15/12. I wont quit thou but I will be keeping my eye on you kabam! So please make some serious and meaningful changes to the game or else lose a paying customer!

[SHREDDER]

Shredder, you sound like a typical corporate apologist. Blame the victims, attack the PLAYERS and make the HONEST PLAYERS prove everything they observe to be true beyond a shadow of a doubt while a series of obstacles is thrown in front of them for them to overcome on their own volition. If one does succeed, by chance, then ignore him/her until sufficient numbers rise up and complain to the point where the default position of "Do Nothing" can no longer be sustained. - Oh, and don't forget to point out that PLAYERS' frustrations only serve to discredit their message. And call them "SELFISH" just for good measure.

If Kabam was serious about stopping the cheating, they could have created algorithms to review battle report data and calculate just what troop levels were possible to have and which were a result of obvious cheating based upon the troop building histories of each player and elapsed game-time. They could also have filtered the chat rooms for cheating-related terms to be reviewed on a daily basis. Stopping the hackers may require a lot of work modifying code but catching the cheaters isn't that difficult to do. IMO, Kabam made a financial decision to ignore the cheating and tried to cover it up with the ridiculous multiple-thousands of troop bundles they awarded in tournaments. All of these are won by cheaters and their crews through cloning, using multiple accounts and of course the free troops Kabam awards them as a result of their cheating which they use to win future tournaments.

Basically, it came down to proactive verses reactive. Kabam has demonstrated that they are exclusively reactive as all of their efforts to stop cheating are coming many months late and only at the point of a PLAYERS' revolt.

Wow are you really that dense or just like to see yourself type? Go back and RE READ post, then go to the library and read a kindergarten book on reading comp on how to find the primary meaning of a sentence or paragraph. The crux of what I was saying was that if there are as many issues as you all claim, and I have no reason to believe that there are not, there are BETTER ways to get Kabam's attention.

Furthermore, having worked in military and corporate cyber security for over 15 years now, you obviously have no clue as to how a database log is constructed, what a honeypot is to catch intruders and how many different variations there are, etc..etc..it is NOT as simple as you claim, what IS much easier for Kabam is when players can do more than just say they no for sure someone is cheating just because they say so and it just "must be so". Attack the "players" , it's not Kabam staff doing the hacking so I guess that leaves the players. And you chose to use the criminal legal standard of "beyond a reasonable doubt", I never attached such a high standard of proof, I did imply use some freaking common sense. Ever heard the term "Can't fight City Hall"? That doesn't mean that you can't fight them and do so successfully , but if you are going to come at them all barrels loaded , better be prepared to take the flack for it in addition to not having nothing done anytime soon about your issues.
It's like biching at the drive thru person when ordering your food. Are they supposed to be professional? YES, Are they supposed to care about their customer? Absolutely.. but you go ahead and tell that person about your food rights as loudly as you can and see how hot your food comes out REGARDLESS of whether you are RIGHT.

I have had many issues with the game and have helped fix some of them, and Kabam has not only responded promptly to every message I've ever sent and fixed every issue I've ever complained about. Why? Because I don't send them F*** YOU messages I'll quit and sue your asses if you don't fix this.

It's not a perfect system and from my experience wherever there are pvp/mmo/rpg etc..games that involve MONEY, there are going to be hackers and the hackers are just as good at what they do as the programmers and developers of the game so you can do one of 3 things: 1) QUIT PLAYING 2) Continue playing and learn to live with it and submit REASONABLE complaints when necessary 3) continue playing and stop spending your money on the game.

And just for the forum gangsters, pardon the spelling errors ahead of time, I don't use a spell checker for a freaking game forum. If you don't get the point you've got bigger problems than how someone spelled a few words.

[RickBolturd]

weird, I still see people who paid for troops and who had clones on my server and their respect keeps climbing. Must be from all the tourney prizes they won using them. Say what you want kabam, but servers are still dead and dying thatnks to your lack of work

[Vito The Butcher]

Wow are you really that dense or just like to see yourself type? Go back and RE READ post, then go to the library and read a kindergarten book on reading comp on how to find the primary meaning of a sentence or paragraph. The crux of what I was saying was that if there are as many issues as you all claim, and I have no reason to believe that there are not, there are BETTER ways to get Kabam's attention.

Furthermore, having worked in military and corporate cyber security for over 15 years now, you obviously have no clue as to how a database log is constructed, what a honeypot is to catch intruders and how many different variations there are, etc..etc..it is NOT as simple as you claim, what IS much easier for Kabam is when players can do more than just say they no for sure someone is cheating just because they say so and it just "must be so". Attack the "players" , it's not Kabam staff doing the hacking so I guess that leaves the players. And you chose to use the criminal legal standard of "beyond a reasonable doubt", I never attached such a high standard of proof, I did imply use some freaking common sense. Ever heard the term "Can't fight City Hall"? That doesn't mean that you can't fight them and do so successfully , but if you are going to come at them all barrels loaded , better be prepared to take the flack for it in addition to not having nothing done anytime soon about your issues.
It's like biching at the drive thru person when ordering your food. Are they supposed to be professional? YES, Are they supposed to care about their customer? Absolutely.. but you go ahead and tell that person about your food rights as loudly as you can and see how hot your food comes out REGARDLESS of whether you are RIGHT.

I have had many issues with the game and have helped fix some of them, and Kabam has not only responded promptly to every message I've ever sent and fixed every issue I've ever complained about. Why? Because I don't send them F*** YOU messages I'll quit and sue your asses if you don't fix this.

It's not a perfect system and from my experience wherever there are pvp/mmo/rpg etc..games that involve MONEY, there are going to be hackers and the hackers are just as good at what they do as the programmers and developers of the game so you can do one of 3 things: 1) QUIT PLAYING 2) Continue playing and learn to live with it and submit REASONABLE complaints when necessary 3) continue playing and stop spending your money on the game.

And just for the forum gangsters, pardon the spelling errors ahead of time, I don't use a spell checker for a freaking game forum. If you don't get the point you've got bigger problems than how someone spelled a few words.

im sorry i dont completely disagree with everything that your saying but i do disagree with kabam support ive sent in numerous POLITE tickets only to be sent canned replies, or 'your ticket has been escalated' (escalated to where? i dont know? that was 3 months ago and still no reply), dont get me wrong they are getting alot better but you cant just say its because your rude etc etc because thats false, kabam just fails at support in general and thats a fact.

[SHREDDER]

VITO:
Some complaints don't need a complete individualized response so they use "boilerplate" responses. What is a little frustrating is that Kabam just hired 5 new employees and only one of them knows anything about the kind of scripting needed for the games (John Karnay), the rest are global monetary analysts and marketers and producers. GF5 has about 8 thousand daily active users on all the servers combined and is the 4th ranked game below Dragons, Kingom of Camelot and Edgeworld so that plays a factor in their responses too I believe and why they hired the way they did.

[Saroha family]

player name-vpn
cs cords 563/19
domain-sonny
date -17/05/12 time 5:30 IST
i was defending a cs when 1 attack occur and i had 3027 assasin and 3087 butchers and the attacker had 2320 assasins 783 pros and 401 hitmen , my armor is way better then the attacker still i lost all my tropps , kabam gotta pay my tropps back by giving me equal number of tropps . or hell kabam i will go to the ferderal court , you told that you have fixed this bug now that is cheating , hope razia will reply with suitable and good solution...pls reply soon ..i want my troops back ....all my family said that this fight battle report is real bull shit. pls also rely my ticket ..i am waitiing kabam

[Saroha family]

player name-vpn
cs cords 563/19
domain-sonny
date -17/05/12 time 5:30 IST
i was defending a cs when 1 attack occur and i had 3027 assasin and 3087 butchers and the attacker had 2320 assasins 783 pros and 401 hitmen , my armor is way better then the attacker still i lost all my tropps , kabam gotta pay my tropps back by giving me equal number of tropps . or hell kabam i will go to the ferderal court , you told that you have fixed this bug now that is cheating , hope razia will reply with suitable and good solution...pls reply soon ..i want my troops back ....all my family said that this fight battle report is real bull shit. pls also rely my ticket ..i am waitiing kabam