I speak to many players who have the same problem.
We know the game is constantly evolving, we know glitches occur but I find it is always the same problem, it is almost impossible to raise and get a satisfactory finalised support issue.
The Automated system causes more problems, you send in a report, you get an automated email back, then nothing happens, so you email again (giving the incident number) you get another automated email back!
And then again nothing happens.
I would like to see my time and money spent playing the game better rewarded....
Why not have a reward system for the more dedicated players, a colour badge or symbol or a player level, one to ten, to indicate how long you have played, after three months your profile symbol is yellow for example or you are, after a 3 month period, a level 3 player leading up to, say red, or level 10 for players who have played and logged in frequently (to be determined). If like many seem to do these days you drop out , don't frequently log in, your colour symbol or your player level drops back.
Then, to follow up on the issue of better response to reports, the high level players, the ones who support Kabam the most in time (& probably money) have automatic access to a premium area for faster response to issues, so in effect the players who play and therefore support the game the most get a better level of customer support.
Is that so hard to do Kabam?
Support, better, the players who support the game?