If you are a new player and wondering how the use of gems will change your experience, this post is for you! Some examples of what one would expect:
1) improved competitive position using instant finish completion;
2) bonus packages containing unique and beneficial tokens;
3) improved customer service as a paying player versus a free player.
Yes, one should expect all of these, but with Kabam, none of these are consistent. In fact you are sure to repeatedly find Kabam stealing from you as the gems fail to complete the tasks, often times the bonus packages fail to be rewarded, and the best part is that as a paying customer you still get zero response from player experience personal.
So, if you want to buy gems, consider buying something of value. I trusted Kabam and spent money with them. It now appears as effective as using it as toilet paper. Don't count on Kabam to do anything but delay, promise solutions, and consistently fail to follow through with the most basic of request.