As you may have noticed - The game is currently down. We have taken it down due to a security compromise, to prevent any damage to player accounts.
The entire team is currently working on resolving any security flaws and researching the extent of any damage so we can restore the game, and players, to their proper state.
We appreciate your patience, and we will keep you updated when we have an official statement.
In the meantime, please direct any discussion on the topic to this thread.
Update #12 :: February 20th 11:09 AM Pacific Time
We are opening up testing! Please read more details and instructions here.
Update #11 :: February 19th 7:25 PM Pacific Time
We're not going live today, but the good news is that we will be opening up the Testing servers tomorrow (Thursday) to stress test the game and our new login flow.
We don't have an exact time, and it's likely that we'll only provide a very short notice. We're pushing to do it as early in the day as possible (PT) because this is the last batch of tests we need to run before we go live and reopen the game servers for everyone.
If we have a clean bill of health after that we'll let everyone know when the game will be back online, and we'll also share with you a bunch of other details on the Player Appreciation Event, the official change list, and some additional info on where to find support etc.
Thanks again for your patience and sticking with us.
UPDATE #10 :: February 18th 7:40 PM Pacific Time
Our work and testing over the weekend went well, and as of right now there are only bug fixes and tweaks left before the game comes up.
We will still be testing tomorrow, but we're feeling very confident about bringing the game back live shortly. We don't want to promise anything in case we run into bugs, so please stay tuned here or on Twitter for the latest updates.
As soon as we're live, we'll provide details on the Player Appreciation Event and the overall changes that have been made to the game.
We're in the home stretch!
UPDATE #9 :: February 12th 3:50 PM Pacific Time
Edit: Sgt_Sunshine for additional clarity.
Hello Realm community,
A lot of you have been wondering what has been going on with Realm. When will the game be back? What's going on? Will there be a UT weekend?
We have some good news and some bad news (besides no UT weekend).
Since we like to save the good stuff for last, the bad news is that we will not have the game live this weekend. While that is disappointing, we have heard the community loud and clear for the desire for additional information, mostly: "Give us some sort of ETA!"
While we don't have an exact ETA, the good news is, we're getting very close to going live with the game. Over the next several days (and some of you have already noticed), you'll see our test and production servers going up and down. While you still will not be able to access the game, this process is necessary for us to test the game.
So, the plan is to finish our current work (which we cannot discuss, so please don't ask), and continue testing the game and get it ready for launch. We estimate that it will take us the remainder of this week and the weekend to complete this work, and then depending how that goes, along with testing, we'll be able to provide a more precise ETA early next week. If all goes well, and we get the thumbs up from engineering, production and QA, then we'll have the game up at some point next week. We can't give you a better estimate than that at this time.
Keep in mind, this is a lot more complicated than us making a single push, or restarting a server. There has been a lot of work put in over the last week, and still a number of tasks left to complete, including testing, before we're comfortable bringing the game back up.
As we get closer to bringing the game up we'll be able to provide additional details like:
- The change list for the build
- Details on the Player Appreciation Event
Thank you again for your patience. We're eager to bring the game back to you guys.
UPDATE #8 :: February 11th 3:04 PM Pacific Time
This update will be quite brief. We still do not have an ETA for the game to come back up. We will not be sharing any specific details about our processes for security reasons.
However, you may have recently received an email from us regarding the security breach. Please do not be alarmed, this is the same information we have posted yesterday - we emailed it out to reach as many people as possible.
Please check back for updates about the game and the upcoming Player Appreciation campaign!
UPDATE #7 :: February 10th 3:37 PM Pacific Time
Thank you all for waiting over the weekend for an update. As promised, we return on Monday with more news.
First off, please take a moment and read this official statement.
It is critical information for every user here.
Thank you all for waiting. We will keep you updates when we have new developments.
UPDATE #6 :: February 7th 6:51 PM Pacific Time
We will not have the game back up this weekend. We are continuing to work on the game, and will provide another update on the official channels / forums on Monday.
Thank you again for your patience.
UPDATE #5 :: February 6, 9:09 PM Pacific Time
Today was a productive day so far, and the team will continue to work on issues into the night. However, I want to tell you that the game will not be coming back up tonight. I want to repeat that we are focused on safety first, versus getting the game back up as quickly as possible. Thank you for your patience, I will have more updates for you tomorrow.
UPDATE #4 :: February 6, 2:00 PM Pacific Time
We're slowly turning things back "ON", but we will continue to keep the game down for the time being. As soon as we have an ETA for going LIVE we'll announce it here.
The team is still hard at work, but there are a few things we can tell you right now:
1) Your Realm player data is safe.
2) The game code itself is safe.
3) Our support service is still down. Please do NOT respond to any emails or requests for information from support until we officially announce that it's back up.
Thank you for your patience and support. We appreciate that everyone has been waiting and wondering - we're working hard to secure the game and will bring it back up once we're confident that it's been cleaned up and new security features are in place. This is a hard time, and the team is incredibly thankful for of the kind and understanding comments we have seen on the forums.
Stay tuned for further updates, and thank you again for your support.
UPDATE #3 :: February 6, 2014, 12:15 PM Pacific Time
We recommend everyone takes a quick moment to add a layer of protection to themselves. Along with the chat applet that was loaded into realmofthemadgod.com last night, there was a java applet that contained malicious code. This link
is a list of antivirus software that were able to successfully identify the threat. Many of them are free and readily available. Please download, update, and scan your computer--if for no other reason than peace of mind.
UPDATE #2 February 5, 2014, 8:44 PM Pacific Time
Good evening everyone. We are aware many of you have been waiting very patiently for the game to come back and we wanted to give you an update.
We will not be bringing the game back up tonight. We want to let you know this now and not leave you hanging.
The game, and player accounts, are still in good condition. The team is 100% focused on fixing the security issues. We will not bring this game up until we are happy with our solutions and confident we are providing you with a safe and fun experience.
Once the game is up, we will shift our focus to making sure players are taken care of if there is any account damage.
We appreciate your patience and enthusiasm. We know these are challenging times, but we will bring the game back to you as soon as possible.
Thanks for your patience. We're still working through solutions on this end.
In the mean time:
1) Do not respond to any email from Support as of 2/4/14 12pm Pacific Time (GMT-8)
2) Do not click on any links on realmofthemadgod.com or any links received in any emails from Support
3) Do not post any private info (user name and or passwords, etc.) to the forums or other websites. Kabam employees will NEVER ask for your account information or credit card number.
We do not store CC info, so please do not provide this information to anyone.
A couple of additional points:
- The game is not in danger at this time. We have the game data, your user data, and all account info.
- We will not bring the game back up until we've addressed the current issues.
The entire team is working on this right now and we'll continue to provide updates as we have new information to share.