Hi i wouild really like one of the people from Kabam to read this and take some action and contact me, i was trying out the enhance upgrade feature in my throne room using the tokens etc as at the time the 2x and 4x chance was active and i though it was worth a try.
I used 390 gems and didnt not get even one upgrade or enhance i even tryed to upgrade a simple item that usually is a given and even that didnt work, this i found totaly unacceptable i would have expected at least one upgrade or enhance.
I wrote to Kabam about this and asked for my gems back so that i could use them on something that acctually worked, there reply was 1/ that we cant give gems. this i know to be false as i have been awarded gems before for faults with the game.
2/ that they would howver give me 5 +5 Master tokens.
the latter they did and they are now sat in my inventory, unfortunatly they will not work i sent a screen shot of them in my inventory however having never had them before i dont know what they should look like the ones i have dont have a picture with them it just says master token +5 at the top of the box in the inventory.
I sent this screen shot to kabam and asked for assistance with this i have heard nothing since.
I will also state that inbetween all this one of the messages i recieved stated that all i had to do was select the item in throne room i wanted to upgrade and it woul be guaranteed up to +5 i tryed this on my +4 banner and it broke and so i had to use more gems to repair it as it was an active item.
To say the lest i am not happy and want this resolved asap
I would also like to suggest to Kabam that they like most complanies of there size set up an instant chat feature so that we as PAYING customers can get hold of someone to help with problems.