Based on your question we believe the following may help you immediately.
Please try the steps in this Article and see if the issue reoccurs.
Basic Troubleshooting steps: http://kabam.force.com/PKB/articles/...roubleshooting
Even if you’ve already tried them, please try once more. Sometimes you may be playing a “cached” version of the game, which means you may be playing the game with some old code. When this happens, you may experience issues that interfere with your game play.
SO THIS IS THE CANNED ANSWER WE GET FROM CUSTOMER SERVICE WHEN REPORTING THIS ISSUE. DO SOMETHING ABOUT IT INSTEAD OF SHRUGGING YOUR PLAYERS OFF!