I sent in one very nicely written, formal request to be paid back for the 30+ thousand troops I lost because of the glitch and me protecting my crew and it took OVER 3 weeks for them to respond. By that time I had given up and all but quit the game and turned my crew over on the Woltz server - the #1 crew on the server - to my 2nd in command and told them I was hardly going to be on any longer until I saw things had changed.
Your arguments for being nice and supportive go both ways, my friend.
I've never, not once, said they company doesn't deserve to make money. In fact I've blasted people on this forum that complain because they think something isn't fair to them as a free player compared to a paying player or that say this is a 'free' game. It is not. It is a game that you can play for free but that doesn't mean it is free. However, when you have a company that goes out of their way - like with this new unit once again - to try and FORCE people to either spend money or just become farms to paying players (even I, having been here around 7 or 8 months now don't have the requirements in GV to make these yet - but I'm not a paying player either) then you have a problem. Most companies have figured out that F2P is the wave of the future and understand that you make your game available to play for free but provide boosts or bonuses that elevate gameplay to those that will spend money on your game. You don't make it to where you can't compete, otherwise people leave... and they have by the thousands.
Maybe your server is new and maybe you all haven't learned, but on the older servers there are quite literally maybe dozens of players left and that may be kind. On Woltz there is 'my' crew that has maybe 20 active players and another 2 crews with maybe 10 active players combined in the Tattaglia family. That's it... 30 players if we're lucky. The only other active family is the Corleone's with maybe 50 players and that may be kind. At most... being deadly serious to Kabam... at most there are 100 players on this server (and it's probably really more like 80) and out of those I'd say maybe the same 30 are ever seen in chat and I know for a fact that there are a multitude of servers that are like that.
The game has gotten boring and it's dead.
Continued mistakes and glitches. Lost troops. Stuck marches. Ridiculous requirements to build troops. Dangling a carrot with lucky chance or Brooklyn rackets which used to give decent prizes now and then which peaked interest for non-paying players only to have them 'change' them mid-stream because Kabam needed people to continue spending money and not winning items. A non-responsive customer support unit that only knows how to say 'no'. Releasing a team support game and then not even allowing your team to support you by trading resources and in the beginning it taking MONTHS to even allow a crew member to reinforce you. And on and on and on and on and on and on the list goes of just ridiculous and stupid mistakes by this company.
So, Mr. Employee, come here and make your ridiculous posts like that one dude that trolls every single thread and says how great the company is, most of us know the truth and know what is going on and we're tired of it. The only reason we have stuck around is to try and force changes which Kabam seems reluctant to want to do - like merging servers - and instead just wants to keep making cosmetic changes and stupid little unit upgrades that further make it impossible for the average player to compete.
PS. And now you can't even get contracts despise the utter ignorance of employees like Razzia coming here and saying nothing has changed and the masses reporting that they've - like me - sent attack after attack after attack and are not getting contracts. I think I've sent at least 50 attacks, maybe more over the past few days just to check it and not one single contract earned.