Ok I appreciate it. Like I said I am sorry for sending you a message personally. I normally don't do that because I know alot of moderators that don't like that. lol. Thanks for the help tho bud.
I dont think there is a permanent mute. When you block or report someone they are muted for your session only. Refreshing or leaving and returning to the game enables you to see them again.
Spamming chat channels is against the rules of conduct, simply report the offending player using the Report function when you click on their name in chat. A transcript of current chat will be sent to the in game mods for review. If enough players report them for enough spam then they will lose their chat privileges. But in game mods and forum mods are separate. There is nothing I can do in this situation.