I think you are banned by mistake. Open a support ticked, they should be able to resolve it!

hy !! i just wanted to ask u something !! my game doesn't loads more than 20% ! ni dont know if im banned or something cz i did H250 got 5mil xp n lvled fast !! so i just wanted to knnow how this ban thing works n what should i do !!! i didnt cheated or hacked !!